RMA-Service

1.) Fill out of the on-line RMA form (see below)

2.) Allocation of an Service-ID number by our support department (within 24 hours)
You will receive a mail with Service-ID and RMA form. Please fill in the necessary details, sign it and put it to the shipment.

3.) Delivery of product to spo-comm:

• Product must be packed with a separate cardboard (not original cardboard).
• Service-ID must be good readable at package
• Please add a copy of the RMA form.
• Package must be delivered with no delivery charge.
• RMA deliveries are accepted only in our service centre:

spo-comm GmbH
Service
Andernacher Strasse 18
D-90411 Nuernberg
Germany

4.) Check-up of the product with the help of error description.

5.) Exchange of the defective parts and resend to customer.

Information:

• spo-comm reserves itself the right, that with repudiation of the guarantee of manufacturers side, to charge the carried out exchange.
• All product photos in our on-line shop are to be understood as symbolic photos and offer no justification of a RMA
• Deliveries without filled RMA form are not accepted.
• A complaint or RMA regarding the completeness of delivery can be considered only within 24 hours from the acquisition.
• RMA for a damage in transit can be considered only within 24 hours from the acquisition or delivery.
• Attention!! The customer is obliged to check product on delivery IMMEDIATELY for damages in transit. Visible transit damages must be noted immediately on the acquisition papers and announced to the delivery agent. Otherwise the customers looses his claim to reparation.