If you have a problem with your spo-comm product that can not be solved through our online support, please contact our staff by phone. Our technicians are available during our business hours (Monday - Friday 9:00 to 17:00):
Support by phone: +49 (0) 911 / 23 98 37 – 39
Our support by phone ensures a fast and efficient assessment of your problem. After that we will contact you within 24 hours and will explain possible solutions and alternatives to you.
In order to accomplish a successful diagnose of the problem you need to have access to the defective device. Our goal is to find the fastest possible solutions for each customer inquiry. You will be therefore asked for help regarding the diagnosis and localization of the error. The process of diagnose allows us to identify the broken part of the system and, if needed, to provide spare parts.