System launches, interface training courses and technique wiki
The daily business of Werner includes, next to the support via phone, also to reverse the testing samples that got send back by our customers. He is also responsible for the technical part of system launches. First of all, he tests the new Mini-PCs extensively, whether the interfaces work or which software is running. If there are any questions he is in contact with our partners from Asia. As soon as the Mini-PC runs smoothly, Werner holds internal training courses for our marketing, sales and production department (at least they are the ones who advertise, sell and assemble the products). Apropos training courses: Werner also prepares regular training courses about interfaces and other technical stuff, for instance about things who were just released. In addition to this, Werner maintains our technique wiki in the spo-comm intranet. Here all colleagues have access to several information, such as data sheets, certificates and features of our Mini-PCs.
Werner as well as Alex are included into big projects with our customers that need special solutions. That means that, together with our sales crew, they also visit our customers at times.
Error analysis, spare components and first level support
According to Alex “no working day is like the other”. He is mainly responsible for the analysis and repair of the incoming service cases – thus, Mini-PCs that don’t work properly for some reason. This service can on one hand be used by our customers, who detect an error in their device. In this case, Alex helps either directly via phone or asks the customers to send the PC to our head quarter. On the other hand, errors can also be found while the PC is being built in our production department. It could be a component, a setting and even something that was caused by our partners in Asia. Alex task is then to scrutinize the PC and, with the help of several tests, to find out what the error is and how it can be fixed. Most times he can fix the errors by himself – if there are heavy problems, for instance with the mainboard layout, it can also be that he has to do a technical drawing for our partners in Asia and a completely new mainboard has to be produced.
Furthermore, Alex is also responsible for the maintenance of our spare parts warehouse. To ensure that all the common spare components are always in stock, he is constantly in contact with our purchasing department, and also with our partners in Asia.
What is your favorite Mini-PC?
Werner: My favorite PC is the CORE 2, which we released just a few weeks ago. I like that this Mini-PC comes from one single source. From the design of the mainboard, to the production to the development of the BIOS everything is made in Germany (or more precisely Bavaria).
Alex: My favorite PC is our RUGGED GTX1050 Ti. The processing and the materials are especially high-quality and it has a very solid and chic design. Although the Mini-PC is passively cooled, it has an enormous high power. In addition, the RUGGED has a versatile BIOS with many functions and it also has a wide range power input.